Digital governance and state transformation. Impact of technology on public management
DOI:
https://doi.org/10.62452/hctsy763Keywords:
Digital governance, state transformation, public management, efficiency, inclusionAbstract
The article "Digital Governance and State Transformation. Impact of Technology in Public Management" analyzes how digital governance redefines public management, highlighting good practices and challenges. Through international cases, it proposes a framework that balances innovation, security and inclusion. Digital transformation, accelerated by the COVID-19 pandemic, has led governments to adopt technologies such as artificial intelligence and blockchain to improve efficiency, transparency and citizen participation. However, it also faces challenges such as the digital divide and cybersecurity risks. The results of the study, based on surveys of public officials and interviews with experts, show that the adoption of digital technologies correlates positively with improved efficiency of public services and reduced corruption. Despite progress, inequalities in Internet access persist, limiting the inclusion of vulnerable sectors.
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Copyright (c) 2025 Edith Katherine Muñoz-Pallaroso, Xavier Michael Romero-Vásquez, Rosa Yolanda Pallaroso-Granizo, Byron Oviedo-Bayas (Autor/a)
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